Incident Management Training for Teams

Summary

Incident management training is designed to assist and teach teams the essential skills and techniques required for managing an incident effectively thereby ensuring that it is successfully resolved. High profile incidents such as the Deepwater Horizon have shown the consequences of poor incident management. You may believe that your organisation has an excellent plan in place, but does your staff have the required skills to implement it effectively? This training is aimed at teams at either – strategic (gold), tactical (silver), or operational (bronze) level. The subjects covered throughout the duration of this training can be tailored to the requirements of each team depending on their specific roles and responsibilities. The day’s training is very interactive and all participants will have the opportunity to practice their skills. The materials and techniques used throughout the day are based on best practice training, most of which are used by the government to train senior managers in the public sector to respond to incidents.

PlanB Consulting offers either a half day or full day training. Details of both can be found below:

Syllabus

A half day training of incident management will be as follows:

1. Introduction to incident management
2. Running incident team meetings
3. Setting incident objectives
4. Decision making during an incident

A full day’s training of incident management will be as follows:

1. Introduction to incident management
2. Invoking the plan
3. Running incident team meetings
4. Setting incident objectives
5. Incident decision making
6. Communications and media strategy
7. Introduction to legal aspects of incidents and defensible decision making awareness

Who should attend

Incident management training is suitable for all employees, specifically those with a role in an incident team. This course will equip delegates with the skills and techniques required for successfully managing an incident. The day’s training will be tailored to the needs of your organisation and for those involved. For example, if a Senior Manager was to take part we would concentrate on aspects such as ‘communications and media strategy’, however, if it was a junior team member that was involved we would look at more practical aspects such as ‘information management and use of incident boards.’ For details of available subjects please see Further Information.

Duration and cost

The training is available as a half day or full day.

Some clients may want the training bespoke to their plans, terminology and response structure. To further bespoke the training to your organisation, PlanB Consulting will spend a day understanding and reviewing your plans and business continuity systems. A one-off fee will be charged for this day.

The cost of incident management training and the one-off fee are available on request.

Location: In house

This course is available as an in-house option only from PlanB Consulting.

Course Author and Presenters

This training has been developed by Charlie and Kim Maclean-Bristol and will be presented by one of them.

Recent Feedback

‘useful insights gained into incident management’ – Government Agency

‘workshop was a useful mechanism to highlight key issues and simple tools to use on the day’ – Government Agency

‘good pitch in terms of level, appropriately paced and engaged well with delegates. Achieved a good result and useful thoughts for group’ ­- Government Agency

‘well presented. Good context and mix of info and practical exercises.’ – Government Agency

‘using the checklist for meetings to provide structure / focus – helpful pragmatic tips.’ – Local Authority

‘very practical and informative. Based in reality.’ – Local Authority

To book a training session

Contact PlanB Consulting on 0871 663 7799 begin_of_the_skype_highlighting 0871 663 7799 end_of_the_skype_highlighting or info@planbconsulting.co.uk

Further information

In order to cater for different levels of training (strategic, tactical and operational) PlanB Consulting has developed a number of modules which can be chosen by the client to suit their specific needs. All modules contain an element of teaching and then teams will have an opportunity to practice skills learned. Possible topics for the course:

1. Invoking the plan – this topic looks at a wide range of possible scenarios and events and delegates must work together to decide whether or not the business continuity plan has to be invoked
2. Incident decision making – delegates are taught to use a simple tool to assess incoming information during a crisis, to allow those in the incident team to determine a list of all actions, decisions and information required
3. Introduction to legal aspects of incidents and defensible decision making –      delegates will be shown how to log information, develop minutes and record decisions to meet legal requirements taking into account possible subsequent legal action or inquiry
4. Communications and media strategy – delegates will look at how to develop appropriate media strategies as well as their organisation’s media line on the incident. This includes looking at other ways of communicating with customers including use of social media.
5. Stakeholder communication – delegates will review their list of stakeholders and determine each stakeholder’s communication requirements during an incident to ensure that all stakeholders receive the communication they require when they require them
6. Incident management tools and techniques – delegates will review their existing procedures and look at how the team’s incident management procedures can be improved
7. Running incident team meetings – delegates will learn how to run team meetings and will have an opportunity to practice conducting meetings using the techniques learned during the session
8. Setting incident objectives – delegates will learn the importance of setting incident objectives: ‘what does success look like,’ how to write them and will also practice developing them
9. Developing a Commonly Recognised Information Picture (CRIP) – delegates will learn how to organise themselves to develop a CRIP cell, decide who should be in it and how to gather essential information on the incident
10. Information management and use of incident boards – delegates will be taught to use the board system and adopt it for their own use