Tables Turned – Managing a Reputation Incident

30 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie discusses reputation management, in response to the negative reaction he received for his bulletin titled 'The Grenfell Fire Fallout...'. As a consultant, you spend your time telling others how to manage incidents, but you very rarely get a chance to actually manage one. My chance to manage a reputation incident came a couple of we...

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The Grenfell Fire Fallout...

19 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie shares some thoughts on how organisations should react if they are caught up, blamed, or implicated in causing a major incident. The full tragedy of the Grenfell Tower fire is slowly unfolding and I am sure all readers of the bulletin join me in sending our thoughts and prayers to those who have been affected by the tragedy. I am sure the...

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Recent Terrorist Attacks – Practice Makes Perfect

12 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie looks at the response to the recent terror attacks and discusses the importance of exercising plans for these kind of events. Again, like the terrorist attack in Manchester, the response by individuals to the London Bridge terror attack last Saturday made me proud to be British. The off-duty policeman rugby tackling one of the terrorists, ...

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For those of you who missed the BCM Exercises webinar today...

08 JUNE 2017 | POSTED BY FIONA CARSWELL

A big thank you to Ewan Donald for delivering our 'Ask The Expert' webinar on BCM Exercises today. Next webinar: Friday 30th June - 11am BST - Expert and Subject TBA It was great to see so many of you attending the webinar and participating by sending in your questions. We hope that you all enjoyed it as much as we did. To view the recording plea...

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Incident Micromanagement - Good or bad?

07 JUNE 2017 | POSTED BY FIONA CARSWELL

After attending the Scottish Continuity Resilient Scotland Conference, Charlie shares his thoughts on incident micromanagement and the Government's response to the travel chaos caused by heavy snowfall in 2010. Yesterday I attended the Scottish Continuity Resilient Scotland Conference at the RBS Headquarters in Edinburgh. The opening speaker was John Sw...

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A Business Continuity Manager's Guide to Fake News

07 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie discusses the ever emerging issue of 'fake news' and what impact it can have within Business Continuity. These days, every second article, radio broadcast or TV news bulletin seems to be full of stories of fake news or about fake news. So this week, I thought we could take a look at what fake news actually is, and what we as busine...

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Why do we not listen…

07 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie looks at the first two weeks of Donald Trump's Presidency and the lessons that can be learned from a Business Continuity perspective. I am not obsessed with President Trump by any means, but at the moment, he is highly visible and there are lots of lessons to be learned from the situations he is creating. Between winning the election...

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Football attacks – are we ready?

07 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie looks at attacks at sporting events and wonders whether football, and managers of other sports venues, are ready to respond to a terrorist attack. Reading about the attack on the team bus of Borussia Dortmund this week, got me thinking about incidents and football and whether this could be a new trend in terrorism; the attack of high profi...

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Business Continuity - The Future?

07 JUNE 2017 | POSTED BY FIONA CARSWELL

Following his recent bulletins about whether business continuity is in decline and why resilience is not the solution, this week Charlie looks at how BC managers can save the profession. Over the last couple of bulletins I have discussed whether business continuity is in decline, and whilst moving into a resilience role may be a good career choice for the b...

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Why resilience is not the saviour of Business Continuity

07 JUNE 2017 | POSTED BY FIONA CARSWELL

Following his recent bulletin on why he thinks the business continuity profession is in decline, Charlie looks at why he does not think resilience is the solution. A couple of weeks ago, I wrote a bulletin on why I think the business continuity profession is in decline. This week I will discuss why I don’t think resilience is the saviour the business ...

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The British Airways IT Outage – An Alternative View

07 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie discusses the recent British Airways IT disaster and how the incident was handled by the organisation. The pictures of stranded passengers sleeping on the floor at Gatwick and Heathrow are not good for the reputation of British Airways. I noticed, with slight amusement, that every business continuity and IT armchair pundit have taken to so...

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United Airlines Incident - Some different thoughts!

07 JUNE 2017 | POSTED BY FIONA CARSWELL

This week Charlie looks at how United Airlines handled their recent scandal and whether PR disasters have a long-term effect on the organisations involved. You cannot have missed the recent coverage of the incident involving a United Airlines passenger. The flight was overbooked, because four United Airlines crew members required last-minute seats. Three p...

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Charlie and Sadia in Portugal

07 JUNE 2017 | POSTED BY FIONA CARSWELL

Charlie and Sadia spotted in Lisbon after a successful Crisis Management Exercise for a client! A great time was had by both with great company, food and weather. There is always time for a selfie after a busy day of exercising! ...

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