15 JANUARY 2018 | POSTED BY DANIELLE NEIL
'SPOTLIGHT' for this week is on: INCIDENT MANAGEMENT
CAN THE TEAM USE THE PLAN?
What is the use of a robust incident management plan if the response team cannot confidently use it?
Recent events are a timely reminder that plans are all well and good but if the team cannot, or does not, follow them, the ability to respond breaks down.
10 JUNE 2015 | POSTED BY JENNIFER MACKENZIE
Yesterday PlanB Consulting ran their first ever Advanced Incident Management Training with a national Broadcasting organisation.
Some of the topics we introduced and discussed:
Information Management (including logging)
Communications and Reputation Management
This course was very i...
09 MARCH 2015 | POSTED BY CHARLIE MACLEAN-BRISTOL
Some lovely praise recieved from our monthly Incident Management Training Course with DHL,
'The course was brilliant and have told my manager who will be attending with you when possible. I thought it was brilliant [and] have told upper management to make a whole day free, they are totally onboard after me returning with such enthusiasm from your cours...
24 OCTOBER 2013 | POSTED BY CHARLIE MACLEAN-BRISTOL
Charlie two weeks ago carried out 4 half day session of incident management training for a Government organisation.
The syllabus was
Introduction to incident management
Three tools for incident management (Incident Team Meetings, Setting Objectives, Incident Decision Making)
Logging and defensible decision making
The way forward
Many of those attendin...