Business Continuity Blog


Welcome to PlanB Consulting's Business Continuity Blog

Our Director Charlie Maclean-Bristol writes weekly updates from the business continuity world, covering recent news items or reflecting on his travels and experiences with clients. Charlie always address a topic from a BC perspective and you might be suprised how much of todays news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your BC plans. Please enjoy our blogs - especially the ones listed under the category PlanB Funnies (featuring our Top 10 Best Hotels) and feel free to share on twitter - @planbconsulting.  

Our latest blogs are below:


What is doxing, and should I be worried about it?

15 OCTOBER 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I look at doxing, the different ways it can affect your organisation and how you should prepare. Should I be worried about it? The short answer is yes. The long answer is also yes, but after seeing the word in a cyber article I was reading this week, I thought I would do a little more research into what it is and share this with you in today&rsqu...

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Marks out of 100 for the NZ Stock Exchange Cyber Incident Response

25 SEPTEMBER 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I look at at the recent cyber incident involving New Zealand's Stock Exchange and marks their response out of 100. I thought this week I would write about an incident which I have been following for the last month, the Distributed Denial of Service (DDoS) attack on the New Zealand stock exchange, which took place at the end of August 2020. The...

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My Thoughts On Online Exercises

14 SEPTEMBER 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

In today's bulletin, I share some thoughts on conducting exercises online. This week I conducted an online exercise and it got me thinking about what the benefits and downsides are of running exercises online: It is very easy to conduct one as most incident management teams are virtual at the moment and responding to COVID-19, so carrying out an exerci...

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Logging in a Digital Age

05 SEPTEMBER 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

In today's bulletin, I discuss how logging incidents has changed in the shift to remote working and online meetings. “If it wasn’t written down, it didn’t happen" - Michael Mansfield QC At BC Training and PlanB Consulting, we have done a lot of Loggist Training, both before and after COVID-19. A couple of days ago I was talking t...

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What types of incident is business continuity meant to deal with?

24 AUGUST 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I discuss why having a clear scope of the incidents that business continuity is designed to deal with is important within your organisation. Scope of incidents Yesterday I had a good chat with a member of the Business Continuity Board, who is also an FBCI and has been involved in writing many of the ISO standards, so he knows his business continu...

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Dealing with emotion in crisis communications – the UK results fiasco

24 AUGUST 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

Following the release of A-level and GCSE results in the UK, I discuss how to counter an incident which has invoked a lot of emotion. The algorithm seemed flawed This week my daughter Phoebe was one of the students anxiously awaiting her GCSE exam results. You couldn’t fail to see the government flailing around trying to produce a set of results for ...

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A Model for Situational Awareness

11 AUGUST 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I shares a model of situational awareness from the Endsley paper and discusses how this can be applied to incident management. This week I carried out my first Live Online Advanced Incident Response and Crisis Management public training course, and I decided to add some information from the Endsley paper I was reading on situational awareness. I p...

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Achieving situational awareness during an incident

11 AUGUST 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

Following last week's bulletin, I share some ideas on how to implement and carry out situational awareness when responding to an incident. Last week we talked about the process of situational awareness during an incident and how all the activities come together to achieve good awareness of the situation we are managing an incident within. Today I though...

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The Effects of Stress on Incident Management Teams

11 AUGUST 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I look at stress and the impact it can have on teams and individuals during incidents. I am busy reading a paper by Mica Endsley titled ‘Towards a Theory of Situational Awareness in Dynamic Systems’, which I have been looking forward to reading for a while! I find the whole process of incident management and how to improve a team&rsquo...

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Building an Incident Team Competency Framework

23 JULY 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie outlines his ideas on building an incident team competency framework. This week I thought I would share some ideas I have been developing on incident management. They are not fully solidified yet, so I would welcome any thoughts or comments on what I have written. There are many lessons organisations will learn from COVID-19, but one of the major l...

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