Business Continuity Blog

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Welcome to PlanB's Business Continuity Blog.

Our Director Charlie Maclean-Bristol writes weekly updates from the business continuity world, covering recent news items or reflecting on his travels and experiences with clients. Charlie always address a topic from a BC perspective and you might be suprised how much of todays news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your BC plans. Please enjoy our blogs - especially the ones listed under the category PlanB Funnies (featuring our Top 10 Best Hotels) and feel free to share on twitter - @planbconsulting.  

Our latest blogs are below:

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What lessons can we learn from Marriott’s response to their Cyber Breach?

07 DECEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week, Charlie discusses the Marriott hotel hack and how you can prepare your organisation for a potential data breach. You couldn’t have missed the Marriott hotel’s cyber breach and the possible loss of up to 500 million customer records in the news last week. There are a number of lessons we can learn from their response and we can use thi...

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LA LA LA I am not listening...

23 NOVEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie argues that during some crises it is best not to listen to the angry voices attacking you, but to keep quiet and weather the storm, which will quickly dissipate. This week I have been in the Caribbean where the main TV stations are American, so I have been watching a lot of CNN. Not particularly because I like CNN, but because I am fascinated by the...

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Avoiding Groupthink: Decision Making During A Crisis

16 NOVEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week, Charlie looks at decision making during incidents and offers some tools and techniques that he has picked up through his research. For a while now, I have been thinking about and looking at ways of making decisions during incidents and have been looking at simple tools and techniques that I can teach to incident management teams. There is an art ...

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What Does BCI World 2018 Tell Us About the BC Profession?

09 NOVEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Following another successful BCI World, Charlie reflects on his observations from his time at the conference. This week, the BC Training and PlanB Consulting team shared a stand at the conference, so I thought I would share some thoughts and observations on the conference and how the events that occurred relate to the wider profession. Thanks to all those o...

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Effects of Stress on Incident Teams

26 OCTOBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week Charlie looks at the physical effects which occur when individuals are faced with an incident and the methods that can be used to counteract them. I was in Dubai yesterday and every time I visit the city, I always feel that it is the city of the future, with its fantastic array of skyscrapers, its driverless metro and its clean streets. So, this w...

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You Are On Your Own Mate...

12 OCTOBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie discusses the the recent earthquake and tsunami in the Indonesian city of Palu and the importance of taking responsibility for protecting yourself as much as possible during incidents. I said last week I would write something on the Palu earthquake and tsunami. As the title suggests, I thought I would talk about taking personal responsibility for lo...

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Does an Authoritarian Nation State Dictate Your Crisis Communications?

05 OCTOBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week Charlie talks about incident management communications within authoritarian regimes. I will leave a bulletin on the terrible events associated with the Palau earthquake and tsunami in Indonesia until next week. This week we were asked to bid for some incident management training in a country which has an authoritarian regime. The work would inclu...

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Don't Pay By The Inch

28 SEPTEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie discusses the importance of quality over quantity when it comes to business continuity documents. This week I have been reviewing the level of emergency response, business continuity and crisis management of a utility in the Caribbean. As part of the review, I was asked to look at their security documents and procedures. I came across an inch-thick...

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Crisis Communications During Cyber Incidents – What you need to do now!

14 SEPTEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie looks at crisis communications and the steps you can take now to prepare your organisation for a potential cyber incident in the future. This week I am all cyber-ed up; on Monday and Tuesday I taught a great bunch of people attending our ‘Managing and Preparing for Cyber Incidents’ course, and on Wednesday morning I delivered a Cyber Bri...

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Talk is Cheap

07 SEPTEMBER 2018 | POSTED BY CHARLIE MACLEAN-BRISTOL

Following news of a data breach at British Airways, Charlie looks at incidents seen as the fault of the organisation involved, and the actions organisations can take to show that they are taking such incidents seriously. One of the news items today is about a hack and data breach at British Airways. The organisation will no doubt apologise and say that it...

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