Business Continuity Blog


Welcome to PlanB Consulting's Business Continuity Blog

Our Director Charlie Maclean-Bristol writes weekly updates from the business continuity world, covering recent news items or reflecting on his travels and experiences with clients. Charlie always address a topic from a BC perspective and you might be suprised how much of todays news relates to BC! Providing valuable insight, Charlie raises critical questions which will surely encourage you to reconsider your BC plans. Please enjoy our blogs - especially the ones listed under the category PlanB Funnies (featuring our Top 10 Best Hotels) and feel free to share on twitter - @planbconsulting.  

Our latest blogs are below:


Dominic Cummings – A crisis management case study

02 JUNE 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I discuss the crisis communications lessons to be learnt from Dominic Cummings' recent 'rule-breaking' incident in lockdown. As the 'Dominic Cummings Affair' is coming to an end I thought I would comment on what we can learn about crisis communications from the circus surrounding his visit to Durham, during lockdown. I think it...

Read article

Marks out of 100 for Easyjet’s Cyber Incident Response

26 MAY 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

Charlie scores Easyjet's response to their recent cyber attack out of 100. "Thankfully, we now live in a world where it is accepted that data breaches happen, and organisations are more comfortable disclosing that they have been victim to an attack. However, with this welcome move away from victim blaming, organisations are now being judged more on...

Read article

20/20 Vision: Comments on Exercise Cygnus (UK's pandemic exercise in 2016)

26 MAY 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

Today Charlie discusses how Exercise Cygnus, the UK's pandemic exercise in 2016, holds up against the ongoing outbreak of COVID-19. UK the "most prepared country"? The UK government has had a lot of criticism in the press about them being unprepared to respond to COVID-19, despite the 2019 Global Health Security Index Report in which we were ...

Read article

Crisis Communications - Skype to the rescue

26 MAY 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week Charlie looks at an article from The Times, 'Welcome to The Skype Pandemic', which discusses how journalists and experts tuning in to interviews from their homes is affecting our news consumption. A team of Kim, Gillian and I have been teaching the CBCI course this week and I was thinking of talking about the lessons learned from this expe...

Read article

Five new Youtube channel videos added

03 MAY 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

PlanB Consulting has added another five topics to their Youtube Channel The channel can be found here 1. Decision making during a crisis 2. Organising your response plan 3. Exercising to fail 4. Developing an exercise programme 5. Avoiding groupthink ...

Read article

Coronavirus Response: The Peak-End Rule

14 APRIL 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I discuss the psychological heuristic 'peak-end rule' and why this is important for planning your company's recovery from COVID-19. Hope you have all had a nice bank holiday weekend at home! This week I wanted to look at how an incident is managed at the end, and whether it leaves a disproportionate impression on the successful manag...

Read article

Panic buying toilet roll – lesson identified or learned?

29 MARCH 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I look at panic buying and what lessons we can identify from the ongoing COVID-19 outbreak to help prevent this in the future. When I talk to Jacqui Semple, Head of the EPS and Resilience Lead at Angus Council, about incidents and the lessons learned from them, she always corrects me by saying they are ‘lessons identified’. She says th...

Read article

Business Continuity and Coronavirus - Marks out of 10

29 MARCH 2020 | POSTED BY CHARLIE MACLEAN-BRISTOL

This week I mark the six elements of the business continuity lifecycle out of 10, based on their effectiveness during the COVID-10 outbreak. As coronavirus continues to spread apace and it is announced that schools in the UK will be closed down today, I thought I would do a bit of a review and see how well business continuity stands up when faced with a rea...

Read article